Some reviews are banned
The authorities has banned the publication of reviews on e-commerce platforms, that are procured by third events or maintained by suppliers for this function.
A separate BIS normal was made
Union Consumer Affairs Secretary Rohit Kumar Singh on Monday mentioned that the Bureau of Indian Standards (BIS) has ready a brand new normal ‘IS 19000:2022’ for on-line client reviews. The authorities says it has been formulated after intensive session with stakeholders. This will likely be applied from November 25. Currently, BIS requirements will likely be voluntary, however the authorities might think about making them obligatory if fake reviews proceed to seem on on-line boards.
Which companies will the brand new rules apply to?
Rohit Singh mentioned that the brand new normal ‘IS 19000:2022’ will apply to each firm, which publishes or shows buyer reviews on-line. This contains suppliers of services and products, who acquire reviews from their very own clients. Singh mentioned BIS will begin the certification course of in the subsequent 15 days to test whether or not the corporate is complying with these requirements. E-commerce companies can apply to BSI for certification to this normal.
India is the primary nation in the world
“We are probably the first country in the world to set standards for online reviews. Many other countries are struggling to control fake reviews.” Singh mentioned that we are not looking for to suppress the trade. We need them to undertake a measured strategy. We will likely be voluntary compliance first after which if this pattern continues we might make it obligatory in the longer term.
E-commerce has its personal constraints
Since e-commerce doesn’t have the choice of seeing the product in particular person, shoppers rely closely on the opinions and experiences of customers who’ve already bought the products or companies. In such instances, fake reviews and star scores mislead shoppers to purchase services and products on-line.
These companies promised
The secretary mentioned that some well-known e-commerce companies have expressed confidence in following this rule. These companies embody Zomato, Swiggy, Reliance Retail, Tata Sons, Amazon, Flipkart, Google, Meta, Misho, Blinkint and Zipto.